level10 policies



Payments only, no accounts

We do not offer accounts. You must make payments after each session.
 

Credit card required

We require your credit card on file when booking your appointment. You can choose to use this card for your payments, or you can pay using cash, cheque, debit or a different credit card.

ALL OUTSTANDING ACCOUNTS ARE CLEARED AT THE END OF THE WEEK USING THIS CARD.

If you would prefer not to have this card used every week, please ensure you are paid to date.
 

Level 10 online scheduling system & store

We use a very secure, accurate online scheduling system that you can access from home. In order to use it, you must be entered into our system with a current email address. Login.

If you forget your password, follow the steps provided to reset it.

Once you are logged in, you can:

  • View your past and future appointments
  • View and print off all your past and future invoices
  • Register for group classes


Cancellations & rescheduling

If you need to reschedule or cancel your appointment, you must let us know at least 24 hours in advance. If you provide less than 24-hours notice, you will be charged the full price.

If you are not sure you can attend your appointment, call us and let us know the day before. We will cancel your appointment, but try to fit you back in if you are able to make it.

NOTE: We require 24-hours notice so we can make this time available to other clients wanting to train. We often can't accommodate clients due to lack of availability, so please understand that without this notice we are losing revenue.


Groups & different billing information

If you want to pay for other members or vice versa, please tell us so we can set this up in our system. Also, if you would like to pay under a different name all together (like a company name), please tell us and we will be happy to set this up for you.